Hardware

Honest answer: we don't publish a flat percentage because it varies by order complexity. A simple "buy and deliver one laptop" has different services cost than "spec, source, configure, deliver, and set up 12 workstations across 2 locations." During consultation we'll give you the procurement cost AND the services cost as separate line items in the quote, so you see exactly what each portion is. If you want to compare us to retail or direct online, you have the data to do it.

Yes — we do setup-only engagements at our hourly rate ($95/hr, business hours) for hardware you already own. The services-on-its-own approach makes sense if you've already bought the equipment and just need configuration / setup help. The trade-off: we can't help you with hardware mistakes that would have been avoided in spec'ing — wrong model, wrong specs, missing accessories — because those decisions were already made.

For business computers we lean on Dell (Optiplex / Latitude / Precision) and HP business lines as our defaults — they have business-tier support, parts availability, and warranty programs that work for our scale. For peripherals we follow what works: Logitech for keyboards/mice/webcams, Brother and Fujitsu for scanners, Zebra and Honeywell for barcode equipment, APC for UPS. We can source other brands on request; we'll just be honest about whether we have direct experience with them.

For the first year of manufacturer warranty, yes — we coordinate the RMA on your behalf as part of the support window. After year one, you can either (1) handle warranty directly with the manufacturer (warranty stays with the device, not Lucky Duck), or (2) come back to us under the Ongoing Hardware Retainer where RMA coordination is included. For extended warranties / accident protection plans purchased at order time, we maintain those records and coordinate claims for the life of the plan.

Honest answer: because we'd rather build deeply on a platform we trust than half-heartedly support three platforms we don't. Ubuntu is more secure, more transparent, more performant on the hardware tiers we ship, and free of the licensing / telemetry / update churn that makes Windows expensive to own over time. Standardizing on Ubuntu means every Lucky Duck-deployed machine is identical, which makes our support load deterministic and our response times reliable. If your team needs Windows-only software for a specific reason, we can usually run that one app inside a Linux-hosted VM during your transition — but the host OS stays Ubuntu.

That's exactly the situation we're built to fix. We'll scope a transition plan during consultation — typically replacing one or two workstations first as a pilot, training the team on the Ubuntu equivalents (LibreOffice for Office, Thunderbird for Outlook, etc.), running any Windows-only legacy apps inside a VM during the bridge period, and migrating the rest of the fleet once the team's comfortable. Most teams adapt within a couple of weeks. The other end of the journey: lower licensing cost, faster machines, fewer update interruptions, no telemetry phoning home.

Yes — that's an add-on for office deployments. LDAP or FreeIPA for centralized user accounts, Samba for cross-platform file shares (so anyone on the network can access shared folders), CUPS for shared network printing, and OpenSSH for secure remote access. For larger offices we'd scope it as a Custom Engagement so the network design gets proper attention before purchasing equipment.

Yes — that's one of our most common add-ons. We pull files, browser bookmarks, email archives, and app data from the old machine (Windows or Mac) and migrate to your new Ubuntu workstation. Cloud-based services (Zoho, Google Workspace) typically just need re-login on the new machine, not migration. We'll flag anything platform-specific that won't migrate cleanly (locally-stored licenses, OS-specific app data) so you know what to expect.

Honest answer? The best fix for a slow, ad-littered, update-frustrated Windows PC is to install Ubuntu on it. We offer that as a $50 service (free when bundled with a DuckBot deployment): we back up your data, wipe the drive, install Ubuntu Desktop, restore your files, and walk you through the new (and much simpler) workflow. Your old PC will run faster than it did the day you bought it. We don't offer Windows troubleshooting beyond that — there are plenty of Best Buy Geek Squad and local retail PC shops that do, and we'll honestly point you their way if Ubuntu isn't an option for your situation.

Available add-on. Standard option: secure data wipe (NIST 800-88 compliant) + recycling through a certified e-waste recycler. HIPAA-aware option for healthcare clients: certificate-of-destruction for storage media, formal chain-of-custody documentation, audit-ready disposal records. We'll document what was disposed and how, so you have records for your own compliance needs.

DuckBot tier prices already include the appropriate Lucky Duck-spec hardware (Dell 5070 Micro or higher per tier) — you don't need to add Hardware service for the DuckBot itself. This Hardware service is for everything around the DuckBot: workstations for your team, monitors, scanners, printers, networking, POS gear. We can bundle a DuckBot rollout with an office hardware refresh into a single engagement; ask during consultation.

We serve Klamath Falls (home base), Eagle Point, Medford, Ashland, Grants Pass, and Redding, California as part of our standard delivery + on-site setup region. Out-of-region orders are absolutely doable; we'll quote shipping + remote setup as add-ons. For multi-site clients with locations outside this region, we can bundle out-of-region setup into the engagement on a case-by-case basis.

Honest answer: we're not the right shop for a one-off $30 cable order. Our procurement and services overhead doesn't make economic sense for items below ~$200 unless they're added to a larger order. For tiny orders, retail or Amazon is just faster and cheaper. We'd rather tell you that up front than waste your time and ours.

Orders under $2,500 are billed Net 10 on delivery (one invoice, due 10 days after we deliver). Orders over $2,500 use a 50% deposit at order placement / 50% on delivery split. Ongoing Hardware Retainers are monthly recurring on Net 10 terms anchored to the start date. We accept credit card, ACH, and Apple Pay through our Zoho Books + Stripe integration. Larger Custom Engagements may have milestone-based billing scoped during consultation.

We'll be honest. If a specific model is supply-constrained, discontinued, or just not something we can source competitively, we'll tell you and recommend alternatives. We won't padded-quote a model we can't actually deliver. If you have a hard requirement on a specific brand or model that we can't meet, going direct or with another supplier may genuinely be the right call — we'll point you in that direction without trying to talk you out of it.