Privacy Policy

Lucky Duck Productions LLC

Effective date: 2026-05-03  ·  Last updated: 2026-05-03

1.Overview

Lucky Duck Productions LLC ("Lucky Duck," "we," "us," "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website (luckyduckproductionsllc.com), engage us for services, or otherwise interact with us.

We are based in Klamath Falls, Oregon, USA. This policy is intended to comply with Oregon and U.S. federal privacy laws, with respect for the principles of CCPA and GDPR where applicable.

2.Information we collect

Information you give us directly

• Name, business name, email address, phone number when you contact us, request a quote, or sign up for services
• Billing information (name, address, payment details) when you pay for services
• Content you provide for projects (brand assets, copy, photos, business data)

Information collected automatically when you visit our website

• Standard server logs (IP address, browser type, pages visited, timestamps)
• Cookies and similar technologies for essential site function and basic analytics

Information from third parties

• Payment processor confirmations (Zoho Payments, Stripe, etc.) — we do not store your full payment card details
• Analytics aggregators (Google Analytics, Zoho Analytics) — aggregated, non-identifying website usage
• Public business records (when researching prospective clients)

3.How we use information

• To provide the services you've engaged us for
• To send invoices and process payments
• To communicate about your projects, accounts, and our services
• To improve our website and service offerings
• To comply with legal and tax obligations
• For our internal business records (CRM, billing, tax documentation)

4.Sharing information

We share information only with:

• Service providers we use to deliver services to you, including:
  • Zoho Corporation (CRM, Mail, Books, Desk, Projects, and other Zoho One services we use to operate Lucky Duck and may use to deliver services to you)
  • Payment processors (Zoho Payments, Stripe — only as needed to process payments)
  • Hosting providers (Ionos for our website; Plesk for hosted client websites)
  • Domain registrars (Ionos for client domains)
  • Email infrastructure (Zoho Mail, SMTP relays)
• Government or legal requests when required by law (subpoena, court order, lawful request)
• Business transfers if Lucky Duck is sold, merged, or restructured (you would be notified)

Each service provider is contractually obligated to handle your information according to applicable privacy laws and to use it only as needed to provide services to Lucky Duck.

5.Your rights and choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information (subject to legal recordkeeping requirements — e.g., we must retain billing records for tax purposes)
• Opt out of marketing communications at any time (every email we send includes an unsubscribe link, or contact us directly)
• Restrict or object to certain uses of your information

To exercise any of these rights, contact us at the address below. We respond to verifiable requests within 30 days.

6.Data retention

We retain personal information only as long as needed for the purposes described in this policy:

• Active client records: for the duration of our engagement plus 7 years (tax recordkeeping requirement)
• Prospective client / contact records: until you ask us to delete them
• Website analytics: typically 14-26 months
• Billing records: 7 years (tax compliance)

7.Security

We use reasonable technical and organizational measures to protect personal information, including encrypted storage, access controls, and secure data handling practices. However, no system is completely secure; we cannot guarantee against all possible breaches.

If we ever experience a data breach affecting your personal information, we will notify you and applicable regulators as required by law.

8.Cookies

Our website uses essential cookies for site function and basic analytics. We do not use third-party advertising cookies. Most browsers allow you to refuse cookies; however, doing so may limit some site functionality.

9.Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it.

10.International users

Lucky Duck operates from the United States. If you are accessing our services from outside the U.S., you understand that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

11.Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date and, where appropriate, communicated to active clients via email.

12.Contact

To exercise your rights, ask questions, or report a concern about your privacy: